Purchase

Purchase Direct

Within the United States, you may purchase any of our products directly from CyberSoft. We accept orders through email, telephone, or fax. Accepted payment methods include Visa, MasterCard, American Express, purchase orders and funds transfers (terms are NET 15). All orders are available for download after processing.

Cybersoft Operating Corporation
1958 Butler Pike Suite 100
Conshohocken, PA 19428
Tel: 610.825.4748   Fax: 610.825.6785
sales@cyber.com

Office hours are M-F 8-5
Closed on weekends and holidays.

Maintenance and Support

Email Support

We will respond to support inquiries within one (1) business day. Please send support-related emails to support@cyber.com.

Telephone Support

Available during normal operational hours Monday through Friday. Outside of those time parameters, please leave a message on our voicemail system and we will get back to you the following business day.

VDL Updates via Web

VDL updates are available from MyCyberSoft (account required) at any time. An email notice will be provided to the designated end user, to inform them of the availability of new virus definition updates. However, it is the end user's responsibility to download new updates.

VDL Updates via Courier

VDL updates are alternately distributed on CD-ROM and shipped weekly, or as needed (whichever is the shorter term) via courier.

Product Updates

Product updates are provided via MyCyberSoft (account required) and are made available at no additional charge with your maintenance and support. An email notice will be provided, to the designated end user, to inform them of the availability of new software updates/upgrades. Again, it is the end user's responsibility to download the new releases.

Payment Options and Taxes

All prices are quoted in U.S. Dollars(USD). We accept Purchase Orders (NET 15), company checks, wire transfers, Visa, MasterCard and American Express credit cards. Cash on Delivery(COD) is not available.(Special note to overseas customers: VAT and/or import taxes are the responsibility of the customer.)

Fees and Overdue Payments

A shipping and handling fee of $25.00 USD will be required with each order. Choice of carrier and service is decided by CyberSoft, Inc.

Returned check fee is $75.00 USD. Overdue invoices will be charged 1.5% interest per month, 18% annually, or the maximum allowed by law.

Sales Outside of the USA

The VFind™ Security ToolKit has been approved for export under General License GTDU, ECCN 5D002C. A special license is required for export to Country Group SZ which includes, but is not limited to: Libya, Syria, Iran, Iraq, Cuba, Cambodia, North Korea and Vietnam.

Sales outside of North America can be handled by either a local dealer, if one is present, or directly from CyberSoft. CyberSoft will not export to countries where our copyright is not recognized, or enforced, unless selling to a company with offices in the United States.

Terms

All CyberSoft products are licensed on a per-system basis, and licenses are not interchangeable between systems. A copy of the End User License Agreement is included with every copy of our software.

If you have any additional questions, please feel free to contact us or email us at sales@cyber.com.