CyberSoft Support Center | FAQs
General Questions
- What are your hours for technical support?
- How long is your trial license period?
- How are your products shipped?
- How can I contact a CyberSoft representative?
- How do I lodge a complaint about a CyberSoft service or product?
- I am having trouble mounting the VSTK CD-ROM on my HP System?
- I installed the permanent activation key but VFind™ does not execute properly?
Help with the VFind™ Security Toolkit
- How much RAM and disk space does VSTK/P require?
- How do I make VFind™ run automatically?
- How can I turn on the Emulator engine included with VFind™ Version 12.1.21?
- The first time I ran VFind™ I got a report on the number of files checked, number of viruses found, and how many suspicious files were located. I don't seem to receive this report any more. Why?
- Executing VFind™ with the .h option causes the output to continuously scroll off the screen. How can I execute this statement so that the output is in a more readable format?
- UAD displays a "File system full" error message. Why?
- What can cause CIT to crash?
- What operating systems/platforms do you support?
- What is the proper command to call VFind™ from AMaViS?
- On Solaris 6 UAD appears to hang on large files. What is wrong?
- I would like to test some of the applications we are using. Would it be possible to obtain a file that is known to be infected with a virus to verify our integration?
- Does VFind™ make any Name Service calls to the CyberSoft's DNS servers?
- Is VFind™ linked with RPC in any way?
- Does VFind™ need to use SetUID to run?
- VFind™ seems to be using up to much memory - do I need to get more memory?
- VFind™ is having permission errors when running as a non-root user. How can I correct it?
- How do I run VTEST
- When I run wget I receive an error.
Help with Virus Definitions
- I just downloaded the latest Virus Definitions. Now what do I do?
- How do I determine when I last updated my virus definitions?
- How can I automate the updating of my virus definitions?
- What are the files update.list and update.md5 used for?
Help with VFind and E-mail
- Is it normal that I receive empty E-mail messages from VFind?
- How can I optimize VFind/UAD for scanning my E-mail system?
- It seems as though AMaViS is allowing some versions of Bugbear through. What can I do?
- Where can I find examples of how to scan E-mails using VSTK/P?
- How can I create a daemon process out of VFind™?
Upgrade Questions
- My company is upgrading from our current UNIX system to a another brand of UNIX system. How do I move the VSTK/P to our new server?
- Will VFind run when I upgrade the system hardware?
- How much is it to upgrade to current version of VSTK/P?
- After I upgrading my version of the VFind™ Security Toolkit I received an error message similar to the following "Cannot find the shared library called "libstdc++.so.2.10.0". How do I fix this problem?
Questions about Activation Keys
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