FAQs

General Questions

- What are your hours for technical support?

- How long is your trial license period?

- How are your products shipped?

- How can I contact a CyberSoft representative?

- How do I lodge a complaint about a CyberSoft service or product?

- I am having trouble mounting the VSTK CD-ROM on my HP System?

- I installed the permanent activation key but VFind™ does not execute properly?

Help with the VFind™ Security Toolkit

- How much RAM and disk space does VSTK require?

- How do I make VFind™ run automatically?

- The first time I ran VFind™ I got a report on the number of files checked, number of viruses found, and how many suspicious files were located. I don't seem to receive this report any more. Why?

- Executing VFind™ with the -h option causes the output to continuously scroll off the screen. How can I execute this statement so that the output is in a more readable format?

- UAD displays a "File system full" error message. Why?

- What can cause CIT to crash?

- What operating systems/platforms do you support?

- What is the proper command to call VFind™ from AMaViS?

- On Solaris 6 UAD appears to hang on large files. What is wrong?

- I would like to test some of the applications we are using. Would it be possible to obtain a file that is known to be infected with a virus to verify our integration?

- Does VFind™ make any Name Service calls to the CyberSoft's DNS servers?

- Is VFind™ linked with RPC in any way?

- Does VFind™ need to use SetUID to run?

- VFind™ seems to be using up to much memory - do I need to get more memory?

- VFind™ is having permission errors when running as a non-root user. How can I correct it?

- How do I run VTEST

- When I run wget I receive an error.

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Help with Virus Definitions

- I just downloaded the latest Virus Definitions. Now what do I do?

- How do I determine when I last updated my virus definitions?

- How can I automate the updating of my virus definitions?

- What are the files update.list and update.md5 used for?

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Help with VFind and E-mail

- Is it normal that I receive empty E-mail messages from VFind?

- How can I optimize VFind/UAD for scanning my E-mail system?

- It seems as though AMaViS is allowing some versions of Bugbear through. What can I do?

- Where can I find examples of how to scan E-mails using VSTK?

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Upgrade Questions

- My company is upgrading from our current UNIX system to a another brand of UNIX system. How do I move the VSTK/P to our new server?

- Will VFind run when I upgrade the system hardware?

- How much is it to upgrade to current version of VSTK?

- After I upgrading my version of the VFind™ Security Toolkit I received an error message similar to the following "Cannot find the shared library called "libstdc++.so.2.10.0". How do I fix this problem?

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Questions about Activation Keys

- My temporary activation key expired how do I obtain a permanent key?

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